"Listening to customers without saying anything back to them except to find out more..." "If I work in a place that does these things I will appear positive as I am positive about these things. The more of these things there are in a workplace the more positive I will appear to be, because these things work.” Article: I am relentlessly positive about all of the following… Some things that Nancy Duarte knows about creating presentations that move hearts and minds Nancy Duarte is the founder and CEO of Duarte Design, a firm focused exclusively on presentations that move minds from here to there. In addition to being brilliant at what she does, she is also a fantastic teacher. Here are some of her most salient rules of thumb. Article: Rules of Thumb About Telling Stories that Transform Audiences