"Digital participation platforms generally have several core functions that work well: collecting, reviewing, and revising ideas and proposals; voting on proposals; and reporting outcomes. Along the way, people can receive updates, give feedback, share information beyond the platforms, and integrate offline and online discussions. Advanced platform features are increasingly using artificial intelligence, algorithms, and randomization to connect people and ideas in new ways.

"These platforms can make it easier to reach more informed decisions that have broader support. They make engagement easier by automating and distributing work— by collecting ideas, for example, and compiling votes. They make decision-making more transparent by documenting and sharing key information and discussions online, in usable formats. And they make participation more accessible by creating easier opportunities for people to engage at times and in places and languages that work for them." - Josh Lerner and Rose Longhurst