Learning to reconnect with our compassionate longings, our hearts. All of us who act as helpers, either professionally or in the ordinary relationships of our lives, will encounter situations in which it is very challenging to keep our hearts open to another person.  Exercise: The “Difficult Person” Exercise Free online business innovation toolkit Fans of Business Model Generation rejoice. That book introduced the concept of blank canvases that allow you to see and understand the foundational components of your business model. Now that book's producer, Patrick van der Pijl, and his team go broader and deeper with a new book called Design a Better Business: New Tools, Skills, and Mindset for Strategy and Innovation. It includes 20 strategic tools on how to launch and sustain innovation as a discipline in any organization. Even better, they make them all available online for free. Website: Design a Better Business Toolbox.