We've been through this before. Listen to your end users.
Amy Radin and I share a belief: if you want to weave true resiliency into your business or organization, the best thing that you can do is to get out and listen - actively listen - to your end users.
She's plucked five simple practices you can use to improve your ability to benefit quickly from what your audience would like you to know.
Article: Listening to Customers: 5 Practices to Build a More Resilient Company