|
Team Building, Organizational Health COVID-19 has forced changes in the way people work — and created a once-in-a-generation opportunity to increase engagement and productivity. "Study after study shows that a superior employee experience confers business benefits, just as an excellent customer experience does. Attraction, retention, engagement, productivity, and profit all rise as employee experience improves. In the Thrive XM Index, which ranks companies by “employee well-being,” companies that placed in the top 10 percent outperformed peers in the Fortune 500 by EBITDA margin and return on equity in the second quarter of 2020. "Designing the employee experience goes beyond figuring out how to make remote work possible and palatable or how to make work sites safer. So how do company leaders create the magic? The design-thinking mindset and tool kit that produce better customer experience can do the same for employees." |