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"We often spend too little time listening to each other and too much time preparing to speak. By focusing more on others’ words and less on our own response, as improv artists do, we can make more progress collaboratively.

"Improvisation is the art of acting without a script. And while, yes, this often happens on stage for entertainment, much of our work life is improvised-especially our conversations. Therefore, improv is a great place to look for insights into how to have better dialogues with your colleagues, stakeholders, and customers."

Article: Embrace the Art of Improvisational Listening