Customer Experience How brands can learn from the pandemic to build on their customer experience "It may not seem like it while in the middle of the maelstrom but, eventually, crises abate and the world returns to something resembling normality. While the coronavirus pandemic has been challenging, it has thrown up some real opportunities for brands to engage better with their customers. It has also created a unique set of conditions that has allowed companies to find new areas of innovation or develop new product streams and propositions." Article: What the Pandemic Has Taught Brands About Customer Experience