"Red Hat's UXD team creates in the open, and this ideology applies to their research, too. Thinking the open source way involves adopting a community-first and community-driven frame of mind. New ideas can come from anywhere, and an open source mindset embraces these varied voices and perspectives.

"Structuring research with an open source mindset means each research technique should be driven by two angles—we don't just want to learn about our users; we want to learn from them, too.

"To satisfy both of these user-focused objectives, we make research decisions backed by other voices, not just our own. By sourcing input from beyond our team, we design research experiences that are truly tailored to the communities we serve."

Article: 5 Ways to Conduct User Research With an Open Source Mindset