A recipe to better understand what’s really going on inside our organizations
Combine classic service design and user journey mapping with notation from Systems Thinking. Stir lightly. Serve.
Article: Using Systems Thinking to Design Better Services

The DIY Brand Camp Rules of Thumb
On Wednesday another 26 leaders began to think like their own brand consultants at the Clarity DIY Brand Camp. We'll write about what we're learning from this gratifying process and share a lot more photos in future blog posts. Until then you can review one of the handouts - The DIY Band Camp Rules of Thumb - here, and take a glance at one of the afternoon sessions here.